Intel's crashing 13th and 14th Gen CPUs receive two further years of warranty coverage

While there’s no fix for Intel’s crashing 13th and 14th Gen Intel Core processors, the company is attempting to improve matters somewhat for customers stuck with potentially damaged chips by extending their warranty by two years.

“Intel is committed to ensuring that all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported through the exchange process,” Intel’s Thomas Hannaford said in a statement to The Verge. “We stand behind our products and will share more details about the extended two-year warranty for our boxed Intel Core 13th and 14th Gen desktop processors in the coming days.

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system: For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.

For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance. Intel is also investigating ways to easily identify affected processors on end-user systems and will provide additional guidance as soon as possible. At the same time, we apologize for the delay in communication as it was difficult to decipher this issue and clearly determine the cause.